Refund Policy
At Bear The Sword, every shirt is made to order and printed just for you. Because our products are print-on-demand, we do not accept returns for buyer remorse, incorrect sizing, or changed minds. However, we stand behind the quality of every item we print.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at alexmcptcertified@gmail.com with your order number and a photo of the issue. We will make it right with a free replacement or a full refund — no need to return the original item.
Lost or delayed orders
If your package is marked delivered but you have not received it, or if it is significantly delayed beyond our shipping estimates, reach out and we will work with the carrier and Printful to resolve it or send a replacement.
Order cancellations
Because production begins shortly after you order, we can only cancel or change an order if it has not yet entered production, usually within a few hours of purchase. Contact us as soon as possible.
For any questions about your order, email alexmcptcertified@gmail.com.